Heybike Race Max Electric Bike for Adults with 750W Peak Motor, 28mph Max Speed, 600WH Removable Battery Ebike, 27.5″ Electric Mountain Bike with 7-Speed and Front Suspension

8 reviews for Heybike Race Max Electric Bike for Adults with 750W Peak Motor, 28mph Max Speed, 600WH Removable Battery Ebike, 27.5″ Electric Mountain Bike with 7-Speed and Front Suspension

1. 

   Rated 4 out of 5

   Denis Deshaies – May 19, 2024

   Had the bike for about a month and had to
   Replace the front tire. Over all Love this bike

2. 

   Rated 4 out of 5

   Sébastien Ostiguy-Beaulieu – June 1, 2024

   dans la commande , j’avais un cadenas qui devait être livré avec un des vélos mais je ne l’ai pas reçu, l’autre avait un support pour le cellulaire et lui je l’ai reçu

3. 

   Rated 5 out of 5

   OTTO – June 5, 2024

   I bought the Heybike Race Max as a Christmas present for myself. I have a normal mountain bike but I want to start long distance trail riding so I figured I’d look into an E-Bike. After researching and watching a few reviews I decided to give this one a try. I am so glad I did. For reference, I’m 5’9 and 250 pounds and this bike has no trouble pulling me around. I also have not had any problem stopping with the factory brakes. The height of the bike fits me perfectly. I love the way this bike looks. The black and yellow work great together. I color matched my accessories and it looks great. The only modification I did was I put a fork extender to raise the handlebars and installed some fenders. I have now put around 70 miles on it and it’s mostly been off-road. My trail of choice is the Air Line State Park Trail. I’ve ridden on asphalt, packed soil, mud, through puddles, railroad ballast and sand. I’ve ridden up rocky areas which unfortunately caused me to snap my chain. Luckily because this has a hub motor I was able to use the throttle and get to the road and ride back 8 miles up and down hills. Once reaching 34 MPH. The chain was an easy fix and I was off for another couple of hours of riding. A few weeks ago I went for another long ride. This time I was around mile 15 and I got a flat. The valve stem broke. I know someone stated that it cost a lot to change the rear tire but I found it easy to replace the tube. I did not need to remove the hub. I loosened the tire nuts, removed the 2 brake caliper bolts and slid the caliper off. I was able to slide the tube right out and put the new one in within minutes. I’m thinking I’d be able to do the same with the tire. Overall, I don’t think I could have found a better bike for the money.

4. 

   Rated 5 out of 5

   Denis Deshaies – June 22, 2024

   As a first-time eBike owner, I couldn’t be happier with the Hey Rice Max. Despite a minor issue upon delivery, the responsive customer service swiftly resolved it with a replacement part. Assembly was a breeze, taking only half an hour.

   Once assembled, the bike proved to be both speedy and comfortable. Despite some negative reviews, I found the Hey Rice Max to be exactly what I needed: an affordable eBike with a long-lasting battery. The only downside for me was the battery’s location, which prevented me from attaching a bottle holder or U-lock directly to the frame. However, I solved this by installing a rack.

   Overall, I highly value customer service and getting good quality for the price, both of which the Hey Rice Max delivered on. I am thoroughly satisfied with my purchase.

5. 

   Rated 4 out of 5

   OTTO – June 24, 2024

   I have owned this bike for 100 miles now and figured it’s about time to give it a review.

   The Good:
   The battery life has always been enough (and more).
   I like the style more than I expected.
   The battery has a USB port for charging electronics (but only 1Amp).

   The Bad:
   The “Assist” has nothing to do with effort. There are 3 levels of assist: 1 7-8MPH, 2 ~15MPH, 3 20MPH. There is a pedal sensor, but it only is there to sense if the pedals are moving, not to give proportional assistance to the pedaling effort. You can put anywhere between 0-100% to hold the speed associated with the assist level, and the bike will still run at that speed (with 1 exception covered later). For example: if you select level 2 assist, it doesn’t matter if you are freewheeling or putting in 50% of the force required for the speed or 99% of the force required, the bike will still go 15MPH. The only exception I have found to this rule is if you select level 3 assist and pedal with considerable force, you can get the bicycle to travel a little faster than 20MPH and the assist does not cut out entirely.
   The thing that bothered me most was the Speedometer Inaccuracy. It would display that I was going 23MPH on the highest level of assist when I was traveling 20MPH. I know this because I tested the bicycle with a radar detector. I was a bit upset at the inaccuracy because I am the type that prefers an honest truth over a pleasant lie. I know it is common practice within the e-bike industry to do this, so I ended up finding a workaround to correct the speedometer.
   Changing the tire size on the bicycle’s computer does not change the speed of the bicycle, but it does change the speed displayed on the speedometer. I was able to correct the speedometer inaccuracy by telling the computer it had 24″ wheels on it. The math makes sense because the speedometer displayed 15% faster than the bike was traveling (from the factory), and 24″ wheels are about 15% smaller than 27.5″ wheels (which this bike comes with).
   In the manual, it says “Do not change this!” next to the tire size setting on the bicycle’s computer.
   BOTH inner tubes popped on me during the first 80 miles of riding this bike! I ended up replacing both inner tubes with tubes I bought that came with slime in them (to seal holes in case of puncture) and I had a working bike again within the day both times. The tubes are cheap, costing less than $8 each at the time of this writing.
   The seat is not comfortable for prolonged periods of riding. I anticipate I will replace the seat in the future.

   Upgrades:
   I changed out the gears on the rear wheel with ones that are more useful. This bike comes with a freewheel (not a cassette) with 7 14-28T gears. (Meaning it has 7 gears with the smallest gear having 14 teeth and the largest having 28). I replaced it with an 11-34T freewheel, and it has made a world of difference! I highly recommend this upgrade! (It does require special tools, but it is not difficult.)
   Slime in the tires! If you only take one thing away from this review, let it be this: PUT SLIME IN YOUR INNER TUBES! I personally prefer reliability over attaining 1-5% more efficiency from a bike. (It is an e-bike after all) I got a flat tire TWICE on my commutes to and from work, and one of these times I had to push the bike the rest of the way to work, making me late.

   Overall, this is a very nice bike that comes with a large amount of fun and style!

6. 

   Rated 5 out of 5

   Lewis – July 24, 2024

   I’m going to list the Cons before the Pros, just because this is going to be a long review and I want to make sure people are aware of any potential problems, but I want to point out that despite the Cons, this bike is still worth a 5/5 from me, with the primary reason being the price: I spent literally dozens of hours searching and this was the only bike with a motor and battery this good for this price, from a proper Brand that can be contacted reliably for support.

   Issue:
   The most common issue, which based on reviews here and elsewhere seems to be happening to 1 in 20 people lately, is the packing plastic spacer on the left side of the front wheel breaking, leaving plastic wedged into the axle without anything protruding to grab the plastic by to pull it out, preventing you from putting the quick release rod through the axle in order to put the wheel on the bike. If this happens to you, heybike will send you a video instructing you to simply ram the quick release rod through the axle to push out the piece of plastic. Based on other people’s comments on videos, that seemed to work for most people. But if you happen to be very unfortunate, like me, and the plastic is wedged in there so bad that you actually bend the quick release rod in the process of ramming it for hours, then fear not. When I had that problem, I contacted support and they send me a new quick release rod, which took a week to arrive. This inconvenience cost me an opportunity, but I’ll cut them some slack because it’s still a great bike.

   Shipping Cost
   Another con is that the company does not cover the return shipping cost if you end up having to send the whole bike back. According to their policy in the book that came with the bike, you will be responsible for paying the shipping cost on returns. However, you do not have to pay the shipping cost on replacement parts if something arrives faulty. Most of the time if there’s a problem on arrival, it’s just a part, not the bike frame, so that should be fine.

   Display
   And, as usual, the built-in speedometer says you’re going a little faster than you really are. Apparently it’s typical for manufacturers’ displays to present a speed that is 10-20% faster than reality in order to upsell their bikes, so I wasn’t too upset to see that this bike was showing speeds around 5-10% faster than my phone GPS was giving me. Other than that, the display looks good, it’s bright and can be adjusted for visibility at day and night, and it’s easy to use. More expensive bikes will come with more customization options on their displays, but bikes in this price range tend to have basic displays, and this one is still better than average.

   Battery
   The battery life is great. Most e-bikes only get about half of the range they say they do, but this bike can actually get a little MORE than what they say it gets. They state 30-40 miles to a charge. The parts I needed only just arrived, so I haven’t gotten a chance to deplete the battery yet, but at 10 miles of riding in pedal assist 3 mode with my speed generally between 12-20 mph, I only took the battery down to 80%, so that might mean 45-50 miles to a charge. And I weigh 215 pounds, so if I can get that kind of range, you’ll probably have no problem. Expect 25-30 miles of range on throttle, 40-60 with pedaling.

   The battery’s charge indicator leaves some to be desired, as when it is fully charged it will have 2 red lights and 3 green lights. At first glance one might think that means 60% charge, but it does in fact mean full charge. The battery can be locked to the frame with a key, which is important to prevent people from stealing the battery off of the bike, though you will still need a bike lock to protect the bike so they don’t just steal the whole entire thing. Get a U-lock to go around the frame, not a cord lock which can be cut. There’s a reason U-locks come with theft protection and cord locks don’t.

   Motor
   The 500W motor, as used by this bike, should be the new standard for e-bikes. In Europe the limit is 350W, so I understand why people make them, but if you live in the US like me, then you can use a 750W in most places, and 500W pretty much anywhere. I weigh 215 pounds, and the motor was enough to bring me up to 19.8 mph in a few seconds, and a few more seconds of rigorous pedaling got it up to 23 mph, which felt faster than I was expecting it to. Most places limit e-bikes to 20 mph, and this will get you to that.

   Comfort
   The handlebar grips are a nice touch, the front suspension is better than nothing, and the seat is a little wider than a typical bike seat, but still pretty basic. These were nice touches that you wouldn’t normally see on a bike this price, and it shows that they wanted this to be a finished product, not just the bare minimum that they could get out the door. If you weigh 200+ pounds and plan on riding dozens of miles, hopping curbs, and riding on the undermaintenanced roads and sidewalks that a lot of us are subjected to, then you might still want to buy a more comfortable bike seat and upgrade your suspension, but if you’re just an average 140-pounds, it will probably be good for you.

   Size
   This is a big bike; bigger than I was expecting. The 5’4-6’4 height range sounds accurate. If you’re shorter than 5’4, then when the bike isn’t moving, you’ll have to lean over on one foot because you’re not touching the ground with both feet at the same time. At 5’9 the bike feels great, and it still has a lot of room to raise the seat more.

   Brakes
   The brakes are plenty strong enough to stop the bike fast.

   Night Visibility
   The stock headlight is good enough for city riding. If you were going somewhere with no lighting at all, you’d probably want a stronger headlight to feel safe going full speed knowing what lies ahead. The tail light is bright and adjustable, so drivers know you’re there. As standard, it’s got reflectors on the wheels so people on the side can see you at night too.

   Looks
   The bike looks great. If you want your bike to look like a bike, this bike is for you.

   Weight
   It’s heavy, like all e-bikes. For a bike this big, with this powerful of a motor and this big of a battery, it’s actually lighter than average, but if you’re a smaller person then you might want to just go ahead and buy a smaller and lighter bike, because I imagine this would be difficult for a smaller person to pick up and carry.

   Support
   Their phone support answers fast, but it is a bit limited and feels like it’s only there to receive calls, not resolve them; after you tell them what your problem is they’ll redirect you to their e-mail support which will take longer to respond (12-48 hours), but they were helpful and they answered my questions and helped solve my problem.

   Lately, this bike has been going on sale for $500-800. If you can get this bike for $700 or less, get it. The only bikes with comparable specs for cheaper than $600, are from companies that don’t even exist or drop-shippers that can’t provide proper support if anything goes wrong. And most reputable sellers with bikes this good are charging a lot more for them. Based on their website, it looks like they’re moving on to more expensive bikes with fancier designs, so this might be your last chance to get something standard and classic like this from Heybike.
   __________
   Update:

   I’ve got 320 miles on the bike so far, and it’s running great. I’ve gone over some sketchy stretches of road and I was really worried about the tires when I heard the sounds of metal and glass pieces flying out from under them, but there are no punctures and everything’s still fine. I’ve heard that stock tires on bikes tend to be cheap, but these seem like some good tires and I’m happy with them so far. The traction is great, and when I apply the brakes fully from full speed, the only thing that slips is my own body as I brace for the deceleration. And speaking of the brakes, they work great, and they were silent at first, but I’ve gotten them pretty dirty from doing deliveries in the rain, and they’re starting to squeal; I’ll need to get some brake cleaner and scrub off the brake pads, but other than that the brakes are good. The waterproofing on the motor and battery seems to work well enough; I’ve ridden in the rain for hours and I’ve gone through lots of sitting water at 20 mph, and it hasn’t gotten into anything. Just remember to keep those rubber covers squeezed tight into the ports on your battery and you’ll be fine in the rain. I bought a more comfortable seat with suspension, and that combined with the front suspension is working great to cushion me on long rides on choppy roads. I adjusted the front suspension to a level that works good for me, and I really appreciate that that’s an option. Also, it took me a few weeks to get my legs back in shape, but now that I’m used to it, this bike actually works great for regular pedaling as well. A common problem with most heavy fat tire ebikes is that their weight and resistance makes them difficult to pedal without motor assistance. But I’ve done a lot of riding with the motor turned off, and I can maintain 17 mph without the motor when I’m on good roads, though it definitely helps to use the motor to get up to 20, then turn the assist down to 0 and use my legs to maintain speed and save the battery, since I sometimes do deliveries for 4-6 hours before taking a break to recharge the battery.

   I’ve also gotten a lot of compliments from strangers about the bike, and that’s fun.

7. 

   Rated 4 out of 5

   Sébastien Ostiguy-Beaulieu – July 27, 2024

   le vélo est bon mais il manquait un cadenas dans la commande

8. 

   Rated 5 out of 5

   Dylan S. – August 15, 2024

   I have ridden over 100 km with this bike, and here is an honest review. To begin with, the main strength is that you get a lot for your money. Even a few weeks later, I still look at the competitors, and they are nowhere near the same price for comparable specifications.

   I expected lower-end components, but overall, it is very good.

   Here are a few other strengths:
   1. Fast: the bike reaches 40 km/h without too much trouble
   2. Simple and efficient design
   3. Good range, over 40 km with assistance level 5 at all times
   4. Comfortable
   5. Excellent technical support: I had a flat tire in the first few days due to a poorly installed tube, and three days later, I had a new tube at my door.

   The biggest downside, in my opinion, is the brakes: they are just at the acceptable limit, and at 40 km/h, they lack a lot of power. I was never able to adjust the brakes properly because the disc has a run-out, so there is always some rubbing at a certain point. Also, when braking abruptly, the front wheel twists, as if the wheel axle is not rigid enough.

   Here are a few other weaknesses:
   1. The front suspension is very basic, and the adjustment doesn’t seem to do much.
   2. Strange noises and vibrations at certain speeds.
   3. The battery gauge is not very accurate.
   4. The front sprocket could use a few more teeth to fully benefit from assistance level 5.
   5. Despite the overall comfort of the seat and the ergonomics, the bike is very stiff and doesn’t inspire confidence when riding over bumps.

   In summary, I am still very happy with the purchase and find it a great introduction to the world of electric bikes. I had never commuted to work by bike, and now I do it almost every day. My needs don’t justify buying a bike that costs several thousand dollars, so this one is perfect for the time being.